Privacy policy
Privacy Policy
Last Updated: March 2026
At Hammer & Thread, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we keep it safe when you shop at hammerandthreads.com. By using our site, you're agreeing to the practices described here.
What Information We Collect
When you shop with us, we may collect the following types of personal information:
- Contact details — your name, email address, phone number, billing and shipping addresses
- Payment information — credit/debit card details processed securely through our payment provider
- Account information — your username, password, and preferences if you create an account
- Order history — items you've purchased, returned, or exchanged
- Messages you send us — customer support conversations and feedback
- Device & usage data — your IP address, browser type, and how you interact with our site
How We Collect It
We collect information in a few ways:
- Directly from you — when you place an order, create an account, or reach out to us
- Automatically — through cookies and tracking tools when you browse our site
- From third-party partners — such as payment processors, analytics providers, and marketing platforms
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your purchases, updates, or promotions
- Improve our website and product offerings
- Prevent fraud and keep your account secure
- Comply with legal obligations when required
How We Share Your Information
We don't sell your personal data. However, we may share it with trusted third parties to run our business, including:
- Shopify (our e-commerce platform) — see Shopify's Privacy Policy
- Shipping and fulfillment partners who deliver your orders
- Marketing and analytics tools (e.g., Google, Meta/Facebook) to serve relevant ads
- Legal or government authorities when required by law
Cookies
We use cookies to remember your preferences, understand how you use our site, and show you relevant content. You can adjust your cookie settings through your browser at any time.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request that we correct or delete your data
- Opt out of marketing emails (just click "Unsubscribe" at the bottom of any email)
- Receive a copy of your data in a portable format
To exercise any of these rights, just email us at support@hammerandthreads.com and we'll get back to you promptly.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. That said, no system is 100% foolproof — so we encourage you to use strong passwords and keep your account details secure.
Children's Privacy
Our site is not intended for children under 13. We don't knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us and we'll remove it right away.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. We encourage you to check back occasionally to stay informed.
Contact Us
Have a question about your data or our privacy practices? We'd love to hear from you.
- Email: support@hammerandthreads.com
- Website: hammerandthreads.com