Shipping policy

Shipping Policy

Last Updated: March 2026

Thanks for shopping with Hammer & Thread! We want to make sure your gear gets to you as quickly and smoothly as possible. Here's everything you need to know about how we handle shipping.

Order Processing

• Most orders are processed within 5–7 business days (Monday–Friday, excluding public holidays).
• Orders are not shipped or delivered on weekends or holidays.
• During busy seasons, restocks, or big promotions, processing times may take a few extra days.
• If there's a significant delay on your order, we'll reach out to you by email to let you know.

Shipping Rates & Delivery

• Shipping costs are calculated at checkout based on your location and order size.
• Standard delivery times vary by carrier and destination.
• Expedited and overnight options may be available for most addresses — standard processing time still applies.
• Delivery estimates are provided by carriers and are not guaranteed.
• Once your order leaves our hands, delays caused by the carrier, weather, or other events outside our control are unfortunately beyond our responsibility.

P.O. Boxes & Military Addresses

We ship to valid addresses including P.O. Boxes, U.S. territories, and military addresses (APO/FPO/DPO) where carrier service is available.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking info to update after you receive the email.

International Orders

If we ship internationally (where available), please note:

• All customs duties, taxes, and import fees are the responsibility of the customer.
• Hammer & Thread is not liable for delays or charges imposed by customs authorities.

Damaged or Lost Packages

• If your package arrives damaged, please contact us at support@hammerandthreads.com within 7 days of delivery.
• Hold on to all original packaging and the damaged items until your claim is resolved.
• Once a carrier marks a package as "Delivered," the risk of loss transfers to the customer.
• If you did not purchase shipping protection, please contact the carrier directly to file a claim.

Force Majeure

We're not responsible for shipping failures or delays caused by events outside our reasonable control — including natural disasters, labor disputes, carrier outages, or acts of government.

Contact Us

Got questions about your shipment? We're happy to help.

• Email: support@hammerandthreads.com
• Website: hammerandthreads.com